Return Policy
If you are not completely satisfied with a purchase you may return your eligible item(s) by mail within 7 days of receiving it, Please send us an email and we will give you a return order number to include in your return. All returns must meet these requirements:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled and/or without clothing tags. Items must be in the condition they were received.
2. Merchandise must have all tags attached.
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**NON RETURNABLE MERCHANDISE INCLUDE: SALE PRODUCTS. ACCESSORIES. CUSTOM ITEMS** or items from the FEATURED SECTION.
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3. We reserve the right to refuse any exchange or refund that does not meet our requirements including ANY signs of wear, the smell of fragrances and/or smoke.
4. Customer is responsible for return shipping fee.
5. Original shipping fees are non-refundable
6. All items are inspected before shipping to insure you receive top quality merchandise, if the returned item does not match the original condition, you will not receive a refund, exchange or credit. Item(s) will be returned to customer COD
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For Returns/Refunds: Please include original packing slip if you do not have it please include all information used when placing order Full Name, Address of shipping, Date order placed and confirmation number if valid. Also include if you would like exchange, merchandise credit, or refund.
Refunds issued in the same form of payment
PLEASE SHIP ITEMS TO:
TWTWLV
PO BOX 10001
Studio city, CA 91604
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RETURN PROCESSING TIME
Upon receipt of your package your refund/exchange will be processed within 2-3 business days. you will be notified via email once we receive your return and again when your return has been processed.
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Streetwear and Street style fashion is up to the personal discretion of the customer, we hope we have fulfilled your expectations
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we are not accepting
returns at this time
Shipping Policy
All orders are shipped worldwide via USPS and can be tracked using USPS.COM, Please allow 1-2 business days for your order to be processed and shipped unless otherwise noted. Once your order is processed, packaged and shipped, all tracking information will be sent to the email on file. Your order should arrive within 3-5 business days from the date of receiving your tracking information.
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will find, shipping method choices and prices.
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For orders under $100, shipping cost start at $5.95 Incremental charges may apply for additional items and weight.
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US orders over $100 - FREE
US orders under $100 up to 5lbs - $6.95
All other US orders - $7.95
Canada - $10.95
An International Surcharge of 20% will apply, which covers GST, PST and Duties
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Note: For International orders, currency exchange rates may vary at time of shipment, affecting duties and taxes. Please contact Customer Care for more details.
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*We take special care in packaging your order to ensure all items are received in stellar condition.
PRIVACY POLICY
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. - C
How we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How to withdraw consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at two12la@gmail.com
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
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Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
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Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section 9 - Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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